Troubleshooting

FAQ

15 articles in this collection
Written by Stephanie

I've been paid but the app hasn't detected it

Written by Stephanie
Updated this week

I changed employer. I want to reassign the top-up.

Written by Stephanie
Updated over a week ago

I'm having trouble setting up my card.

Written by Stephanie
Updated over a week ago

How do I update my card / payment details?

Written by Stephanie
Updated this week

I'm having trouble making a payment.

Written by Stephanie
Updated over a week ago

Why am I being asked to reconnect to my bank?

Written by Stephanie
Updated over a week ago

My app isn't working

Written by Stephanie
Updated this week

I'm not getting any notifications.

Written by Stephanie
Updated over a week ago

I forgot my username

Written by Stephanie
Updated this week

I forgot my password.

Written by Stephanie
Updated over a week ago

I deleted the app.

Written by Stephanie
Updated over a week ago

I can't see/tap a proceed button (iPhone)

Written by Stephanie
Updated over a week ago

How do I connect to a different bank account?

Written by Stephanie
Updated over a week ago

How do I pay for a missed subscription or repayment?

Written by Stephanie
Updated over a week ago

Why was my application declined?

Written by Stephanie
Updated this week