Troubleshooting

FAQ

16 articles in this collection
Written by Stephanie

I've been paid but the app hasn't detected it

Written by Stephanie
Updated yesterday

I can't see the early top-up button

Written by Stephanie
Updated yesterday

I'm having trouble setting up my debit card.

Written by Stephanie
Updated yesterday

How do I update my card / payment details?

Written by Stephanie
Updated yesterday

How do I pay for a missed subscription or repayment?

Written by Stephanie
Updated yesterday

I'm having trouble making a payment.

Written by Stephanie
Updated yesterday

I changed employer. I want to reassign the top-up.

Written by Stephanie
Updated yesterday

Why am I being asked to reconnect to my bank?

Written by Stephanie
Updated yesterday

My app isn't working

Written by Stephanie
Updated yesterday

I'm not getting any notifications.

Written by Stephanie
Updated yesterday

I forgot my username

Written by Stephanie
Updated yesterday

I forgot my password.

Written by Stephanie
Updated yesterday

I deleted the app.

Written by Stephanie
Updated yesterday

I can't see/tap a proceed button (iPhone)

Written by Stephanie
Updated yesterday

How do I connect to a different bank account?

Written by Stephanie
Updated yesterday

What to do when someone dies

Written by Stephanie
Updated yesterday