Troubleshooting
FAQ
Written by Stephanie
I've been paid but the app hasn't detected it
Written by Stephanie
Updated over a week ago
Updated over a week ago
I can't see the early top-up button
Written by Stephanie
Updated over a week ago
Updated over a week ago
I'm having trouble setting up my debit card.
Written by Stephanie
Updated over a week ago
Updated over a week ago
How do I update my card / payment details?
Written by Stephanie
Updated over a week ago
Updated over a week ago
How do I pay for a missed subscription or repayment?
Written by Stephanie
Updated over a week ago
Updated over a week ago
I'm having trouble making a payment.
Written by Stephanie
Updated over a week ago
Updated over a week ago
I changed employer. I want to reassign the top-up.
Written by Stephanie
Updated over a week ago
Updated over a week ago
Why am I being asked to reconnect to my bank?
Written by Stephanie
Updated over a week ago
Updated over a week ago
My app isn't working
Written by Stephanie
Updated over a week ago
Updated over a week ago
I'm not getting any notifications.
Written by Stephanie
Updated over a week ago
Updated over a week ago
I forgot my username
Written by Stephanie
Updated over a week ago
Updated over a week ago
I forgot my password.
Written by Stephanie
Updated over a week ago
Updated over a week ago
I deleted the app.
Written by Stephanie
Updated over a week ago
Updated over a week ago
I can't see/tap a proceed button (iPhone)
Written by Stephanie
Updated over a week ago
Updated over a week ago
How do I connect to a different bank account?
Written by Stephanie
Updated over a week ago
Updated over a week ago
What to do when someone dies
Written by Stephanie
Updated over a week ago
Updated over a week ago