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How do I pay for a missed subscription or repayment?
How do I pay for a missed subscription or repayment?
Stephanie avatar
Written by Stephanie
Updated over 9 months ago

We automatically try to collect your subscription fee or your instalment repayment from your debit cards. If this fails, we will notify you. We will tell you when we will try again. You may also pay the missed subscription fee or instalment repayment via the app.

Please ensure there are sufficient funds on your debit card. If you need to update your debit card details, you can do this on the app on the My Profile page.

We may attempt to charge the other cards on file if the main one is unsuccessful.

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