If you miss an instalment payment we will put a hold on top-ups and emergency cash advances. We will also report the missed payment to credit agencies, which will negatively impact your credit score.

If you continue to miss the payment we will issue a default notice. If you default, we will report this to credit agencies and charge a £12 default fee. We will also cancel the credit agreement. Please note a default will be on your credit record for six years and will affect your ability to obtain loans and credit cards.

If you still fail to pay the balance owed to us, will proceed to take legal action and register for a County Court Judgement (CCJ). We will also charge a £24 CCJ fee. Please note that a CCJ will be on your credit record for six years.

If you fail to honour the CCJ, we will proceed to engage a bailiff and take enforcement action.

Please contact us if you are having difficulty with a repayment. We will come up with some options for you.

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