On occasion, we do a manual review of a top-up. As a responsible lender, we want to make sure you can sustain repayments before advancing you a top-up. You will be notified if we are doing a manual review.

What do I have to do?
In order for us to complete your review quickly, please use the in-app chat service to:

  • Send us your latest payslip.
  • Tell us if there has been a change to your situation that makes it hard for you to repay your top-ups. For example, lost your job, taken on new loans, defaulted on a loan.

Once we hear back from you, we will aim to complete your review as soon as possible. Thanks for your patience and understanding!

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