Having trouble paying an instalment? Contact us as soon as possible. We recommend at least three days before an instalment's due date. We will do out best to support you and come up with options.
If you miss an instalment we will put a hold on top-ups. If you continue to miss these you are at risk of us cancelling the credit agreement and being issued a default notice. If you default, we will record this on your file held by credit reference agencies. This will affect your credit rating and impact your ability to obtain loans from banks and other lenders. We may also take court action to recover the balance owed to us.
Please ensure there are sufficient funds in your bank account to cover your instalments. We automatically collect these from your debit card on their due dates. Information on your instalments can be found on the app.