It's important for you to be aware of the consequences of missing a repayment.

If you miss an instalment we'll notify you and ask you to bring your account up to date. Until then, we'll put a hold on all top-ups.

If you don't bring your account up to date promptly, we'll report a delinquent repayment to credit agencies. This will negatively impact your credit score.

If you continue to ignore our messages to pay the missed instalment, we'll issue a default notice. If you default, we'll report this to credit agencies and charge a £12 default fee. We'll also cancel the credit agreement. Please note a default will be on your credit record for six years and will affect your ability to obtain loans and credit cards.

If you still fail to pay the missed instalment we'll proceed to take legal action and register for a County Court Judgement (CCJ). We'll also charge a £24 CCJ fee. Please note a CCJ will be on your credit record for six years.

If you fail to honour the CCJ, we'll proceed to engage a bailiff and take enforcement action.

We don't want any of the above to happen. Please contact us if you're having difficulty with an instalment. We'll come up with some options for you.

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