Do I need to pay the subscription before my loan is released?
Yes. The subscription must be paid upfront at the point of drawdown for the loan to be available. Once the subscription is successfully collected, the loan is released.
How does the subscription work with my repayments?
Your loan repayments and the subscription fee are collected separately:
Repayments reduce your outstanding loan balance.
Subscription fees apply while the loan is active and are billed independently.
What if a subscription payment fails?
We’ll retry the subscription payment automatically. If you're experiencing financial pressure, reach out to the support team early at [email protected] - we’re here to help you stay on track without unnecessary friction.