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I'm struggling financially - what help is available?

Written by Simona

If you're finding it hard to keep up with repayments or subscription fees, please reach out to us as soon as possible. We can only help if we know what's happening.

What we can do:

Depending on your circumstances, we may be able to:

• Pause or reduce collection activity

• Agree on a reduced or extended repayment plan

• Waive some fees in cases of genuine hardship

• Provide extra time to make a decision

Free, independent debt support:

These organisations offer free, impartial advice — you don't have to go through this alone:

Organisation

Phone

Website

StepChange Debt Charity

0800 138 1111

MoneyHelper

0800 138 7777

National Debtline

0808 808 4000

Citizens Advice

If you're experiencing emotional distress alongside financial difficulty, Samaritans are available 24/7 on 116 123.

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