If you're finding it hard to keep up with repayments or subscription fees, please reach out to us as soon as possible. We can only help if we know what's happening.
What we can do:
Depending on your circumstances, we may be able to:
• Pause or reduce collection activity
• Agree on a reduced or extended repayment plan
• Waive some fees in cases of genuine hardship
• Provide extra time to make a decision
Free, independent debt support:
These organisations offer free, impartial advice — you don't have to go through this alone:
Organisation | Phone | Website |
StepChange Debt Charity | 0800 138 1111 | |
MoneyHelper | 0800 138 7777 | |
National Debtline | 0808 808 4000 | |
Citizens Advice | — |
If you're experiencing emotional distress alongside financial difficulty, Samaritans are available 24/7 on 116 123. |
