Do I have to pay the subscription before my loan is released?
Yes. The subscription fee is collected upfront when you confirm your drawdown. Once the payment is successfully collected, your loan is released to you.
How are subscriptions and repayments different?
These are two separate charges:
• Repayments reduce your outstanding loan balance (the amount you actually borrowed)
• Subscription fees are the cost of accessing CashWave, billed monthly while your loan is active
For example: if you take a £300 CashWave loan, you repay £300 in instalments — and you also pay a £30 subscription each month while the loan is open (up to 3 months). If you repay early, you save on future subscription fees.
What if a subscription payment fails?
We'll retry automatically. If you're experiencing financial difficulty, please contact us early at [email protected] — we want to help you stay on track.
Can I cancel CashWave?
You can repay your outstanding balance at any time. Once the balance is cleared, no further subscription fees will be charged. If you want to close your account, please contact us.